️ Last revised: 14 November 2024

Privacy policy

1. Who is the Controller of the processing of the personal data of Web Users?

Full name: ISERN PATENTES Y MARCAS B, S.L.
Registered office: Avda. Diagonal 463 Bis 2º, CP: 08036 Barcelona.
TAX ID: B-60861119
Telephone: (+34) 93 363 79 00
E-mail address: info@isern.com
Registered in the Mercantile Register of Barcelona: Volume 28.361, Folio 66, Page B-134.858, Inscription 1a.

This Privacy Policy applies to all the companies that make up the Isern Patentes y Marcas Group – hereinafter referred to as ‘ISERN’ -, as jointly responsible for the processing.

2. For what purpose are the personal data of Web Users processed?

• In order to be able to manage requests for quotations and other enquiries made by Web Users through the Website, either through the contact section or through the telephone or e-mail addresses accessible on the Website.
• To be able to send commercial e-mails about ISERN’s own services to Web Users who request them.

3. What is the legitimacy for the processing of Web Users’ personal data and for how long will it be kept?

The legitimisation for the processing of Web Users’ data is the need to facilitate and enable the connection with the Web Site through the Internet, being ISERN’s legitimate interest in the case of maintaining the existing relationship with the User as well as sending legal information and different activities carried out by the Group.

In the event that Users subscribe to our publications and/or events, as well as if they request information on certain services, the legitimisation will be the User’s own consent.

In this way, ISERN will collect, store and process your data for as long as the relationship remains in force, as long as the User does not oppose the processing or revoke the consent previously given.

When the data collected are no longer necessary for the purposes for which they were collected, the data will be blocked for as long as there are legal or contractual liabilities that require such retention. Once the legal or contractual responsibilities have expired, the data will be deleted.

In the event of processing data for the sending of commercial communications, such data may be kept even after the contractual relationship has ended as long as the User does not object to receiving such communications by the means established in section 10 of this Policy.

4. To which recipients will your data be disclosed?

The personal data of Web Users will not be transferred or communicated to third party companies, unless it is necessary to manage and/or maintain the relationship with ISERN. In particular, only those third parties with whom ISERN is contractually or legally obliged to provide them will have access to the personal data.

5. What are the rights of Web Users regarding their personal data?

ISERN guarantees in all cases that Web Users can exercise their rights, which consist of:

• Any User has the right to know what data is being processed by ISERN.
• Users have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
• In certain circumstances, data subjects may request that we restrict the processing of their data, in which case we will only retain the data for the purpose of pursuing or defending claims.
• In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. ISERN will stop processing said data, unless, by legal imperative, they must be kept, in which case they will be kept blocked for the legally established period of time.
• Users have the right to the portability of their data, provided that they expressly request it and that it is technically possible to do so;
• Users have the right not to be subject to automated individualised decisions (including profiling).

Users may exercise their ARCO rights by sending their express, written and reasoned request, by any of the following means:

• E-mail: protecciondedatos@isern.com
• Postal address: Avda. Diagonal 463 Bis 2º, CP: 08036 Barcelona.

Requests to exercise rights must be made using the appropriate form and must always be accompanied by a photocopy of the applicant’s National Identity Card or any other document that duly accredits the identity of the applicant.

In the event that the request does not contain a document that duly accredits the identity of the applicant, the interested party will be replied to requesting the correction. In the case of an application through a third party, in addition to the identification of the aforementioned applicant, it will be necessary to submit the corresponding authorisation.

ISERN will reject the request to exercise rights in those cases in which it has not been made through the channels provided and/or it is demonstrated that the request does not identify the interested party and, after having requested correction, this has not been made within the period indicated.

The exercise of the right by the interested parties will always be free of charge; however, ISERN, in the event of manifestly unfounded or excessive requests, especially due to their repetitive nature, may charge a reasonable fee based on the administrative costs incurred to process the interested party’s request, or refuse to act on the request.

Likewise, Web Users are informed that they have the right to withdraw their consent at any time, without this affecting the lawfulness of the processing based on the consent prior to its withdrawal, and that they may file a complaint with the Spanish Data Protection Agency, especially when they have not obtained satisfaction in the exercise of their rights.

All the contact details and procedures before the Spanish Data Protection Agency can be found on the website: https://www.agpd.es

6. How did we obtain the personal data of the Web Users?

ISERN has obtained data from Web Users through the web form, subscriptions to events and activities, subscriptions to newsletters, requests for information and other contact forms accessible on the Website. Any data has been provided voluntarily by the User.

7. What types of personal data of Web Users will be processed by ISERN?

The personal data to which ISERN has access are the following:

• IP address, Cookies and similar. It is not possible to determine the identity of the User through this data, unless the User provides additional information by other means (filling in forms, etc.).
• Identification data: Name, profession, contact telephone number and, where appropriate, company contact details. These data will only become known in the event of subscription to our newsletter, events or other activities; completion of contact forms or; contact via one of the e-mail addresses accessible on the Website.

None of the data collected through the Website corresponds to special category data.

8. Applicable regulations

ISERN will process the data in accordance with the following applicable regulations:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of their personal data and on the free movement of such data (GDPR).
• Organic Law 3/2018 of 5 December 2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

9. Consultation

If you have any questions or comments about how ISERN treats Web Users’ data, please write to us at protecciondedatos@isern.com.

10. Digital templates for exercising ARCO+ rights in PDF format

By means of the following forms you will be able to exercise the different rights that you are entitled to:

• Model application form right of ACCESS
• Model application LIMITATION
• Model application form OPPOSITION
• Model application form PORTABILITY
• Model application for the right to RECTIFICATION
• Model application SUPPRESSION right